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Financial Policies

Refund Policy

An electronic refund request must be submitted 7 days prior to the start of the program/event. Please see specific program/event details below.  All refund requests will be approved or denied within 5 business days by the Office of Orientation & Transition.  Approved refunds will be processed and refunded from the University of Utah to the original form of payment within 10 business days. All refunds will incur a $5 processing fee that will be subtracted from the amount of the refund.

Program Refund Request
Name
Name
First Name
Last Name
Which program are you requesting a refund for?
(If a participant is a guest or non-student, please enter u00000000)

Maximum file size: 1MB

(School Lunch Approval, Letter of Support, etc.)

Maximum file size: 1MB

(School Lunch Approval, Letter of Support, etc.)

New Student Orientation Change Policy

All reservation changes for New Student Orientation can be made within the Orientation Registration System.

  • A fee of $5 will be charged each time you change your New Student Orientation reservation.
  • Changes cannot be made within 7 days of your scheduled program start date due to New Student Orientation preparation.
  • If a student 'no shows' to their scheduled New Student Orientation session, the $5 change fee will not cover moving to a later session. Another New Student Orientation Registration will need to be completed and another New Student Orientation fee will occur.

Parent, Family & Supporter Orientation Change Policy

  • Changes cannot be made within 7 days of your scheduled program start date due to Parent, Family & Supporter Orientation preparation.
  • If a Parent, Family or Supporter guest 'no shows' to their scheduled Parent, Family & Supporter Orientation session, and would like to attend a different session, another Parent, Family & Supporter Orientation Registration will need to be completed and another Parent, Family & Supporter Orientation fee will occur.

UOnline & Virtual New Student Orientation Change Policy

  • All reservation changes for New Student Orientation can be made within the Orientation Registration System.
  • A fee of $5 will be charged each time you change your New Student Orientation reservation.
  • Changes cannot be made within 7 days of your scheduled program start date.  If a student begins the UOnline or Virtual New Student Orientation Canvas Course, they will not be eligible for a refund.

No-Shows Policy

  • Participants who do not attend their scheduled New Student Orientation or arrive after check-in has closed (8:45am), are considered 'no-shows' and noted as cancelled.  'No Show' participants are not eligible for a refund.  Participants still needing to attend New Student Orientation will be expected to pay any additional registration fees, again, in order to complete New Student Orientation. As a reminder New Student Orientation is a required program for all incoming new students.
  • This same policy applies to Parent, Family & Supporter Orientation participants, however, participation is optional for this program.

New Student Orientation Program Fee Waiver Policy

We recognize that some students may face financial constraints paying for New Student Orientation. The Office of Orientation & Transition has an option for an orientation fee waiver.

Students who wish to sign up for New Student Orientation and have not or do not intend to complete a FAFSA but feel the orientation fee is a financial burden may request an orientation fee waiver. Please fill out this form to be considered for a Fee Waiver.